Future Client Needs

Demand Trends

Current Client Needs

Year

2023-2025

• Return to office modelling based on flex office / hybrid scheduling
• Create staffing models based on peak occupancy levels
  • Flex schedule leads to lower occupancy 2-3 days / week. Look to complete project work tasks during lower occupancy periods

• Adopting technology & innovation for staff work loading, scheduling,  occupancy monitoring, evaluating load impact (heat-mapping) and service validation
• Adapting to Hybrid Work Environment
• ESG / Sustainability
• Compliance & risk Management
• Modernizing Solutions
• Total Cost of Occupancy
•  Integrated Delivery

• Service model optimization to improve service delivery and lower operating costs
• Smart building monitoring & technology (ex: heatmapping & validation of workspace utilization)
• Real-time customer tracking & management tools / work order integration
• Smart restroom monitoring programs ( utilization and inventory tracking )
• Autonomous equipment ( robotic floor-scrubbers, vacuums and sweepers )
• High-output equipment ( cordless vacuums, ride-on vacuums )

2023-2025

• 2nd generation Excellence program delivery
• Development & rollout of dynamic building program

Key Competitor Offerings

Key CBRE Offerings

Future Client Needs

• Digital service completion validation and occupancy modelling
• Dynamic service delivery using building and space-type occupancy data

• CBRE leading smart building technology and dynamic return-to-work (RTO) programming - competitors lagging

Year

JAN-004 - Ver 2.0 (May 23)

Confidential & Proprietary | 2023 CBRE, Inc.